Customer Story · How the MSSP extends CrowdStrike with an AI SOC

One MSSP. Many CrowdStrike tenants.
One autonomous investigation layer.

the MSSP — a managed security services provider operating many CrowdStrike customer tenants.

// The EDR layer

MSSP

// The IR & SOC operator

TandemTrace

// The AI SOC layer

The stack the MSSP ships now.

// Customer

the MSSP

Managed security services provider · Multiple CrowdStrike customer tenants

// Existing stack

CrowdStrike Falcon + identity

Industry-leading EDR / XDR deployed across their customer base

// Added

TandemTrace AI SOC

Autonomous triage, investigation and 24/7 hunting on top of Falcon telemetry

// Why

Best EDR ≠ complete SOC

Detection is solved. Investigation, at scale, 24/7, is not.

// 01

The gap. Detection is solved. Investigation isn't.

The problem

CrowdStrike is genuinely best-in-class at what it does: stop the breach at the endpoint, the identity, the cloud workload. But every CrowdStrike customer — and every CrowdStrike partner running CrowdStrike for customers — runs into the same wall on top of it. EDR generates alerts faster than humans can investigate them.

"Alert fatigue became the defining SOC problem. Studies showed analysts investigated less than 5% of alerts."

// CrowdStrike alone

What best-in-class EDR delivers

✓Endpoint & identity prevention — kernel-level detection, behavioral blocks, identity protection in AD & EntraID.

✓High-fidelity alerts — signal-rich, well-engineered detections from one of the best detection teams on the planet.

✓Inline response — isolate hosts, kill processes, contain identities in seconds.

—What it doesn't do: investigate each alert end-to-end across identity, asset, network and history context. That's still the analyst's job.

—What it doesn't do: run continuous hypothesis-driven hunts while the team sleeps. Hunts require a human at the keyboard.

—What it doesn't do: stitch a Falcon alert to a 3-week-old SIEM event to a hunt finding from this morning. EDR sees endpoints, not the whole story.

// What the MSSP needed on top

An autonomous SOC layer

→Investigate every alert, not 5%. Pivot through identity, asset, network and history the way a senior analyst would — under 60 seconds per alert, 24/7.

→Auto-close false positives with full reasoning attached. Tier 1 grind goes to zero; senior time goes to actual incidents.

→Continuous hunts running against Falcon & SIEM telemetry while humans are off-shift. Hypothesis, query, verdict, evidence — autonomous.

→Cross-tool correlation Falcon ↔ SIEM ↔ identity ↔ cloud ↔ history. The alert from three weeks ago and the hunt finding from this morning, joined by something that actually reads both.

→Zero hallucinated IOCs. Every verdict grounded in real customer telemetry, fully auditable, replayable. An engineering invariant, not a marketing claim.

→Senior-led, not senior-replaced. Human-in-the-loop by default. the MSSP's experts approve logic, tune priorities, override decisions. Trust grows with use.

// 02

The decision. Why TandemTrace, not the alternatives.

Three doors

the MSSP looked at three credible paths to close the investigation gap on top of Falcon: hire more senior analysts, move to an MDR (Managed Service), or deploy an autonomous AI SOC layer alongside Falcon. They chose door three. Here's the comparison they ran.

Dimension

More headcount
/ Falcon Complete / MDR

TandemTrace AI SOC

Scales 24/7 across N customers

Linear in headcount. Talent is the binding constraint.

Constant cost. The agent doesn't sleep, quit, or context-switch.

the MSSP keeps the customer relationship

Outsourced MDR puts a third party between the MSSP and their customer's SOC.

the MSSP stays in front. TandemTrace runs as their investigation layer.

Works beyond CrowdStrike

Falcon Complete is CrowdStrike-centric. SIEM, identity, cloud sit outside.

Vendor-neutral. Splunk, Sentinel, Chronicle, Elastic, Defender — all integrated.

Triage and hunting in one workflow

Triage is one tool / team, hunting is another. Cross-correlation rarely happens.

Same agent triages alerts and runs continuous hunts on the same telemetry.

Auditable, on-prem-capable AI

Cloud-only MDR; data and decisions live in someone else's environment.

Runs on private Bedrock, on-prem, or customer-hosted models. Every verdict is replayable.

Frees senior IR talent for IR

Adds analysts who still spend 60% of their day on Tier-1 grind.

Tier-1 goes to zero. Senior engagement scales to where it matters.

// 03

The outcome. What changed.

In production

TandemTrace deployed in days, not months — read-only API integration with Falcon and the customer's SIEM, no agents on endpoints, no log re-routing. From day one, every alert gets a full investigation, every shift starts with a triaged queue, and the senior IR team is free to do the work they were hired for.

// Outcome 01

<60s

Time-to-verdict per alert. Every Falcon, SIEM and identity alert investigated end-to-end — not sampled.

// Outcome 02

Zero

Tier-1 alerts hitting the senior team. False positives auto-close with reasoning. Humans see real incidents only.

// Outcome 03

24/7

Autonomous threat hunts running on Falcon & SIEM telemetry while the team is off-shift. Findings, with evidence, by morning.

// One day of coverage

the MSSP senior IR · 09:00–18:00Human experts on the senior queue. The work they were hired to do — not Tier-1 grind.

TandemTrace · continuousTriage, investigation and autonomous hunts on Falcon + SIEM telemetry — every hour of every day.

Overnight hunt findingsHypothesis-driven discoveries with evidence attached, queued for the senior team by 09:00.

// 04

In their own words.

Anonymized MSSP use case

“

Our customers buy outcomes, not tools. Falcon prevents the breach at the endpoint. TandemTrace closes the investigation loop on top of it — 24/7, auditable, and with our seniors in front of the customer instead of an outsourced MDR queue.

Managed security services provider Anonymized customer perspective MSSP

If you run CrowdStrike,
see what the MSSP saw.

20 minutes. We connect to a sample Falcon + SIEM environment, run live triage on real alerts, and answer the integration questions specific to your stack. No deck.

Live triage on Falcon + SIEM telemetry — not a slideshow
Q&A with a founder, not an SDR
Architecture & data-handling diagrams sent before the call if you want to pre-read
Partner-friendly: keep your customer relationship, add the AI SOC layer

Or email [email protected] directly. We answer in hours.

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