TandemAlert investigator
Opens every alert immediately, gathers evidence, tests explanations, and reaches a supported verdict.
Always available// Autonomous operation · 24×7
AI agents that work the SOC every minute.
TandemTrace agents do not wait for an analyst to open a ticket or launch a playbook. They operate continuously and in parallel—investigating incoming alerts, building cross-tool context, hunting for threats, and checking coverage. Human expertise is available without becoming the bottleneck for routine work.
TandemTrace autonomous agent fleetOperating continuously
Correlation agent
Connects identities, endpoints, cloud activity, email, intelligence, and historical cases into one timeline.
Always availableThreat hunter
Generates and tests hypotheses continuously, looking beyond the alerts your existing controls already raised.
Always huntingCoverage auditor
Finds recurring blind spots, detection gaps, drift, and operational patterns that require improvement.
Always measuring24×7
No queue fatigue
No shift changes
No queue fatigue
Autonomous within guardrailsAgents act inside customer-defined permissions, confidence thresholds, and approval points. Novel, ambiguous, high-impact, and policy-sensitive cases route directly into TandemTrace expert ownership.
Parallel agent activityIllustrative 24-hour operating view
Agent00:0006:0012:0018:0024:00
Investigator
Correlation
Threat hunter
Coverage
Agents run concurrently rather than waiting for a human queue. Activity expands and contracts with incoming signals, active investigations, hunting hypotheses, and coverage work.
Work routingPolicy-driven ownership
Routine and supportedEvidence supports a safe conclusion
AI resolvesUncertain or high-impactJudgment, novelty, or risk is present
Expert ownsBusiness-sensitive actionContainment crosses an approval boundary
You authorizeThe route is determined by evidence, risk, and your policy—not by shift capacity or ticket order.
One SOC. Three forms of intelligence. No cold handoffs.
Shared operational ownershipAI learns from expert outcomes↔ continuous operational feedback ↔Policy adapts to your environment
// Expert intervention policy
Human attention is triggered by risk, not queue order.
Expert involvement is part of the operating design. Each customer defines the conditions that move a case from autonomous investigation into expert ownership and customer authorization.
01
Active compromise or material impact
Expert ownsEvidence indicates an ongoing intrusion, high-value asset, or expanding scope.
02
Ambiguous or novel behavior
Expert ownsThe evidence does not support a safe autonomous conclusion.
03
Sensitive response action
You authorizeContainment would affect identity, production, availability, or business operations.
04
Policy-defined exception
Policy routesYour organization marks specific users, assets, detections, or actions for review.
05
Routine, supported conclusion
AI resolvesEvidence and policy support closure without consuming human attention.
// Transparent by default
An outcome you can inspect—not just trust.
Every escalation arrives as a complete investigation. Your team sees what happened, why the conclusion was reached, who made each decision, and what should happen next.
TT Case · 02491Expert verified
VerdictConfirmed identity compromise with active cloud persistence
Evidence17 linked events across identity, endpoint, cloud, and email
ReasoningTimeline, tested hypotheses, rejected alternatives, and confidence
Expert ownerAssigned · validation complete
Recommended actionRevoke sessions, disable persistence, isolate affected endpoint
AuthorityCustomer approval required for identity containment
Managed outcomes, not managed alerts.
What the service deliversComplete investigations
Evidence-backed verdicts instead of enrichment summaries or another prioritized queue.
Direct collaboration
Complex cases connect your team with the experts responsible for the investigation.
Continuous hunting
Hypotheses are generated and tested even when no incoming alert starts the work.
Customer control
Explicit thresholds, permissions, approval points, and a reviewable record of every action.
Built around your operating reality.
Engagement modelsFully managed
TandemTrace operates the daily SOC while your organization retains policy and business-response authority.
Co-managed
AI and TandemTrace experts work alongside your analysts in one investigation and decision model.
After-hours & overflow
Continuous capacity across nights, weekends, holidays, and periods of exceptional demand.
Your stack stays.
Your policy governs.
Your evidence remains visible.
Your policy governs.
Your evidence remains visible.
TandemTrace connects to the tools already operating across your environment. Before service begins, we define escalation, communication, response permissions, and approval points together.
// Start with your real operation