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Customer Story · How Complex enterprise went from SOC 1.0 to an autonomous AI SOC

Many security solutions.
One autonomous AI SOC.

Complex enterprise — a complex global enterprise — ran its security team on ten disconnected dashboards, investigating alerts by hand. Only ~1% were ever reached. TandemTrace connected across their whole stack — endpoint security, central SIEM, identity platform, secure web gateway, email security and more — and turned it into one autonomous SOC that triages 100% of alerts, 24×7.

Book a walkthrough ↗ See the data sources
13+
Telemetry sources
connected
1% → 100%
Alert coverage
before → after
2–5 min
Detect & respond
(was hrs–days)
7 days
Install to production
on the enterprise's private cloud environment
// Customer
Complex enterprise
Complex global enterprise · Multi-cloud · Distributed security operations
// Existing stack
endpoint security + central SIEM + identity
endpoint security, central SIEM SIEM, identity platform, secure web gateway, email security, device management + more
// Added
TandemTrace AI SOC
Autonomous 24×7 triage, AI threat hunting and ASM on top of every source
// Result
100% analyzed
Hundreds of alerts correlated into investigated clusters · no in-scope alerts left untriaged
// 01

Connected to your whole stack.

The data layer

Detection lives across endpoint, SIEM, identity, email, cloud proxy, device management, and network tooling. Most products see one slice. TandemTrace connects to the whole stack through direct APIs and the enterprise's central SIEM, so every alert is investigated with the full picture through read-only integrations.

Multi
Direct-API integrations
Many
Feeds via the central SIEM hub
Millions
Events analyzed weekly
100%
Read-only · no write access

// Direct-API integrations — alert sources and enrichment

Central SIEMSIEM
The main SIEM and ingest hub — secure web gateway, edge security, network security, AD, collaboration suite and more all stream through it.
alert origin direct API
Endpoint securityEDR
Endpoint & identity detection. The largest single source of raw alerts in the POC window.
alert origin direct API
identity platformIdentity · Graph API
Sign-ins, MFA, and risk signals—the identity context behind every account alert.
direct API
email securityEmail
Email threat intelligence — phishing, malicious URLs and attachment verdicts joined to the kill chain.
direct API
Device managementMDM
Mac device posture and management state — is the endpoint behind an alert healthy and compliant?
direct API
Collaboration platformEmail · Audit logs
Collaboration and email audit logs used to enrich identity and account investigations.
direct API

// Additional telemetry streamed through the central SIEM

secure web gatewayHigh volume
Web & cloud proxy — the busiest feed by far.
via central SIEM
edge securityHigh volume
CDN / web edge traffic.
via central SIEM
network securityArchive tier
Firewall & SSL-VPN — perimeter, archive-tier.
via central SIEM
Directory servicesContinuous
DCs, AD Connect & certificate authority.
via central SIEM
Collaboration suiteContinuous
Mail, Teams & sign-in activity.
via central SIEM
Network · Servers · CloudContinuous
Network device logs, Linux servers and cloud hosting.
via central SIEM

Roadmap: additional direct-API connectors for cloud, web, network, and posture-management tools—adding native depth without rip-and-replace.

// 01 Sources
Your whole stack
EDR, SIEM, identity, email, proxy, device management, and network sources — read-only.
// 02 Ingest
Direct API + central SIEM hub
Direct connectors plus additional telemetry streamed through the central SIEM.
// 03 TandemTrace AI
Triage · enrich · hunt
Dual-LLM inference + MCP server. Every alert correlated across all sources, with evidence.
// 04 Your team
Decide & act
Verdict + reasoning to Slack / email / phone. The InfoSec team keeps full control.
// 02

The gap. SOC 1.0 didn't scale.

The problem

Even with best-in-class tooling, a human team pivoting across ten dashboards can only investigate a sliver of what comes in. The math doesn't work: the vast majority of alerts were never reached — noise buried the analysts while real threats risked slipping through.

"Ten disconnected dashboards. Every alert investigated by hand. Only about 1% were ever reached — there was no capacity to triage the rest."

// SOC 1.0 — before TandemTrace
Manual, reactive, partial
—10 disconnected dashboards. Every investigation hand-run across separate tools that don't talk to each other.
—~1% alert coverage. No capacity to triage the rest — they were simply never reached.
—Hours to days to detect and respond, and only during business hours.
—No AI threat hunting — purely reactive to incoming alerts.
—Static detection rules and noisy false positives burying analysts while real threats slip through.
// What TandemTrace added on top
Autonomous, proactive, complete
→One unified AI SOC across the connected security stack—no more pivoting between dashboards.
→100% of alerts triaged, 24×7. Every alert investigated end-to-end, day and night — not 1%.
→2–5 minute detect & respond — an order-of-magnitude shift from hours and days.
→AI agents for Threat Hunting & ASM — proactive coverage, not just reaction.
→AI-driven detection rules tuned to the enterprise's environment, with every verdict grounded in real telemetry.
// 03

The outcome. Every dimension moved at once.

POC · Jun 2026

TandemTrace deployed in days, not months inside the enterprise's private cloud environment — read-only API integration, SAML SSO, and no agents to install. During the evaluation it investigated every in-scope alert, correlated related activity into investigated clusters, and kept hunting around the clock.

// Outcome 01
1% → 100%
Alert coverage. Every in-scope alert from every connected source investigated end-to-end—not sampled.
// Outcome 02
2–5 min
Time to detect & respond, down from hours and days. The InfoSec team sees verdicts with evidence in minutes.
// Outcome 03
24×7
Autonomous operation across the connected stack, plus AI threat hunting and attack-surface monitoring while the team is off-shift.
Before · SOC 1.0
After · TandemTrace AI SOC
Tooling
10 disconnected dashboards
→
One unified AI SOC
Alert coverage
Only 1% of alerts
→
100% of alerts
Operating hours
Manual · business hours
→
24×7 autonomous
Detect & respond
Hours & days
→
2–5 minutes
Threat hunting
None · ad-hoc
→
AI threat hunting + ASM
Detection rules
Static signatures
→
AI rules, tuned to Complex enterprise
// 04

Autonomous ≠ unattended.

Human in the loop

TandemTrace recommends; people decide. The enterprise security team keeps full control of every decision and response—and the comparison they ran made the autonomous-layer approach the obvious choice.

Dimension
More headcount
/ managed MDR
TandemTrace AI SOC
Investigates 100% of alerts, 24/7
Linear in headcount. At ~1% coverage, most alerts are never reached. Talent is the binding constraint.
Every alert investigated end-to-end, day and night. The agent doesn't sleep, quit, or context-switch.
Connects across the whole stack
Most managed services are EDR-centric. SIEM, identity, proxy, MDM and cloud sit outside.
Endpoint, SIEM, identity, web, email, device-management, and network telemetry correlated in one workflow.
Keeps data in the enterprise's environment
Cloud-only MDR; data and decisions live in someone else's environment.
Deployed on the enterprise's private cloud environment. Read-only APIs, SAML SSO. Every verdict replayable in-house.
Team stays in control
Outsourced analysts make calls on your behalf, out of your sight.
AI investigates, the InfoSec team decides & acts. Business context edited directly, so the AI keeps learning.
Live in days, not quarters
Onboarding and staffing measured in months.
Live in days—not quarters—with no agents installed on endpoints.
// 05

The bottom line.

Anonymized enterprise use case
“

Same team, same sources — rebuilt. From ten disconnected dashboards and 1% coverage to one autonomous AI SOC that triages every alert, 24×7, in minutes — with our InfoSec team in full control of every decision.

Complex enterprise Anonymized customer perspective

Connect your stack.
See the enterprise use case.

20 minutes. We connect to a sample of your sources — EDR, SIEM, identity, email, cloud — run live triage on real alerts, and answer the integration questions specific to your stack. No deck.

  • Live triage correlated across every source — not a slideshow
  • Q&A with a founder, not an SDR
  • Deploys on your own VPC · read-only APIs · SAML SSO — your data stays yours
  • Install to production in days; the team stays in full control
Or email [email protected] directly. We answer in hours.
// We reply within hours, not weeks. We never share your details.
Got it. A real human replies in hours. 20 minutes, real alerts, no slides.