# Privacy at TandemTrace

This notice explains how TandemTrace handles information submitted through the public website at tandemtrace.ai. It applies to website visitors, people who contact us, and people who request a demonstration. It does not describe how customer security data is handled within a TandemTrace deployment; those terms are provided directly to customers during the commercial and security review process.

## Information we collect

When you contact us or request a demonstration, we may receive your name, work email address, company, selected topic, message, and any information you choose to include. Our infrastructure and security providers may also process routine technical information such as IP address, browser type, requested pages, timestamps, and security events. We use website analytics to understand aggregate site usage and improve the website.

Please do not submit passwords, security telemetry, incident data, regulated personal information, or other sensitive material through a public website form.

## How we use information

We use this information to respond to requests, arrange demonstrations, communicate about potential business relationships, operate and secure the website, diagnose problems, understand website performance, and comply with legal obligations. We do not sell personal information.

## Service providers and disclosure

We use service providers for website hosting, traffic protection, analytics, and message delivery. They may process information only as needed to provide those services. We may also disclose information when required by law, to protect rights and security, or as part of a corporate transaction subject to appropriate safeguards.

## Retention and security

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, security, and legal requirements. We use administrative and technical safeguards designed to protect website information, but no internet transmission or storage system is completely secure.

## Your choices

You may ask about, correct, or request deletion of information you submitted through this website, subject to applicable law and necessary legal or security retention. You can also ask us to stop non-essential communications.

## Contact

For privacy questions or requests, email [hello@TandemTrace.ai](mailto:hello@TandemTrace.ai). To help us respond, use the subject line “Privacy request” and describe the request without including sensitive information.

This notice may be updated as the website and our practices change. The current version will remain available at this URL.

*Last updated: 2026-08-22*