# Alert Triage — Cut Tier 1 to zero

TandemTrace investigates every SIEM (Security Information and Event Management — the system that collects and correlates security logs) and EDR (Endpoint Detection and Response — agent software on workstations and servers that records process, file, and network behavior) alert autonomously — verdict in under 60 seconds, 24/7. Your analysts stop chasing false positives and start doing the work they were hired for.

For SOC managers and analysts.

## At a glance

- **1,000+** alerts/day — what the average SOC handles. Each takes ~30 minutes of analyst time.
- **40%** of alerts go uninvestigated when teams are over capacity.
- **<60 seconds** TandemTrace verdict per alert — every alert, every time.
- **4,500/week** false positives auto-closed in production — zero analyst touch.

## The math doesn't work anymore

Alert volume grew faster than headcount, and headcount isn't coming. **3.4 million** unfilled cybersecurity jobs (ISC2 2025), **30%+** Tier 1 turnover, and AI-enabled attacks up **89% YoY** (CrowdStrike 2026). Every queue gets longer; every miss costs more.

1. **1,000+ alerts per day, ~30 minutes each.** A team can't triage 1,000 alerts a day at human speed. Most queues are sampled, not investigated. *Source: industry SOC benchmarks.*
2. **40% missed when teams are over capacity.** "We just close the noise" — the quiet truth in every overflowing SOC. The miss could be the breach. *Source: TandemTrace EU SOC Survey.*
3. **30%+ Tier 1 turnover.** Senior analysts don't quit because of pay. They quit because 60% of their day is repetitive triage. *Source: TandemTrace EU SOC Survey.*

## The shift — AI doesn't get tired, doesn't quit, doesn't miss

TandemTrace is an autonomous AI agent that lives inside your SOC. It pulls every alert from your SIEM and EDR, runs the full investigation a Tier 1 analyst would run — pivots, enrichment, history, blast-radius — and posts a clean verdict with evidence. Your analysts wake up to a triaged queue, not an inbox.

A Tier 1 analyst's day:

| Activity | Before TandemTrace | With TandemTrace |
|---|---:|---:|
| Queue triage | 60% | 0% |
| Investigation | 15% | 60% |
| Threat hunting | 0% | 30% |
| Admin / switch | 25% | 10% |

Same analyst, same headcount.

## How it works

Three steps. Days, not months.

1. **CONNECT — plug into your existing stack.** Read-only API connection to your SIEM and EDR. No agents on endpoints, no log re-routing, no rip-and-replace. Live in days.
2. **INVESTIGATE — every alert gets a full investigation.** TandemTrace pivots through identity, asset, network, and history context — the same flow your senior analyst would run — and produces a verdict with evidence in under 60 seconds.
3. **ESCALATE — only the real ones reach humans.** False positives auto-close with reasoning attached. True positives escalate with full context — your team validates, doesn't dig. Every action is auditable.

**Works with:** Splunk · Microsoft Sentinel · Google Chronicle · Elastic · CrowdStrike · SentinelOne · Microsoft Defender · Sumo Logic · QRadar. Not on the list? We integrate with most APIs in days.

## AI you can actually trust — engineering invariants

"AI for security" is a category full of demos that don't survive contact with a real environment. These are the invariants we engineer to — properties our customers can rely on, every alert, every escalation, every time.

- **GROUNDED — zero hallucinated IOCs.** Every IOC (Indicator of Compromise — a forensic artifact like an IP, hash, or domain that points to malicious activity) and verdict is grounded in your actual telemetry. We surface what's there — never synthesize what isn't.
- **AUDITABLE — every verdict, with the receipts.** Each escalation includes the queries run, the data inspected, the pivots taken, and the reasoning that led to the verdict. You can replay any decision end-to-end.
- **GOVERNED — human-in-the-loop by default.** Your senior analysts approve new logic, tune priorities, and override decisions. Nothing acts autonomously that you don't ratify. Trust grows with use, not assumption.

## Built by people who've done this before

> "The reality is, alert volume now exceeds the analyst hours available to look at it. The honest math says you either accept misses or you delegate triage to something that doesn't sleep."

Founding team alumni: Symantec (acquired), ESET, Microsoft, Devo, Cisco. 100+ years of combined SOC and detection-engineering experience.

Independent research:

- [SANS Whitepaper — AI-Human Collaboration in Modern SOCs](https://tandemtrace.ai/papers/sans-ai-human-collaboration.md)
- [EU SOC Survey — 200+ leaders, BridgerWise Research](https://tandemtrace.ai/papers/bridgerwise-ai-soc-europe.md)
- [All research](https://tandemtrace.ai/research.md)

## Talk to us

20 minutes. Real alerts. No slides. We'll connect to a sample environment, show you live triage on real alerts, and answer the integration questions specific to your stack. Email [hello@TandemTrace.ai](mailto:hello@TandemTrace.ai) directly — we answer in hours.

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*Canonical URL: https://tandemtrace.ai/alert-triage*
*Last updated: 2026-05-16*